Email the person who builds BurstPick.
Questions before buying, a missing license, or help with your next cull.
BurstPick is built by one person, Justin Mollenauer, who also answers the mail. Pick the section below that fits your question.
Everything reaches us at
support@burstpick.comReplies usually go out within a day or two. If it has been longer, check your spam folder before assuming the mail was lost.
Before you buy
Ask whether BurstPick fits your camera, computer, or culling workflow.
The compatibility guide covers formats, system requirements, offline use, and editor handoff. If your question is more specific, email us.
Ask a questionLicense or download trouble
You bought BurstPick and no key arrived, the key will not activate, or you cannot find the right download.
If the key never showed up, it is often because the address at checkout had a small typo in it. Send the name on the order, roughly when you bought, and the address you meant to use, and we can match the order and reissue by hand.
support@burstpick.comRefund
There is a 30-day money-back guarantee. If BurstPick did not earn its keep on your next shoot, say so within 30 days of purchase and we will refund you.
You don’t need a form or a reason. The full terms are on the terms page.
support@burstpick.comSomething is broken
Best sent from inside the app: Help → Send Feedback attaches your app version, operating system, and diagnostics automatically, which usually saves a full round of back-and-forth.
No app handy? The feedback form works too. If a specific photo scored strangely, mentioning the camera and the file name helps a lot.
Open the feedback formFeature request
Tell us what would make BurstPick more useful on your shoots. Many features started as requests from photographers.
The roadmap page shows what is already planned and what is being worked on now.
Send an ideaPrivacy questions
Anything about what the app or the site does with your data. Photo scoring runs locally; sharing files with support is your choice.
The privacy policy has the long answer.
privacy@burstpick.comPress, reviews, and partnerships
Writing about BurstPick, reviewing it, or teaching with it. Review licenses and sample burst sets are available.
Say what you are working on and we will get you what you need.
support@burstpick.comMight be quicker than an email
- Install troubleshooting: the app will not open, a security warning appeared, or you are on an Intel Mac.
- User manual: how scoring, picks, Compare, and editor handoff work.
- Roadmap: whether the thing you want is already planned.
- Changelog: whether the bug you hit was fixed in a newer version.